Booking Terms and Conditions
Bayhaven Lodge Booking Terms and Conditions
Terms and Conditions
Arrivals and Departures
Standard check in time is between 2.00pm and 4.00pm. Departure time is strictly 10.00am. Early arrivals and late check outs are at the discretion of management. We will try to accommodate these requests if we can. Please note that if you have not vacated at 10.00am without having arranged a late check out a late check out fee of $50 may apply.
Payment terms
Rates are quoted in Australian dollars and are subject to change at any time. Rates are inclusive of gst.
Payments are to be made by credit card or bank transfer.
For bookings made 15 days or less to the date of check in, full payment is required at the time of booking.
For bookings made 15 days or more to the date of check in, a deposit of 50% of the total tariff is required at the time of booking and the balance must be paid 15 days prior to your arrival. The exception to this is festival weeks/weekends and public holiday weekends where full payment will be required one month prior to arrival.
A copy of a credit card will be required on arrival to cover any loss or damage caused during your stay.
We accept VISA and Master Card, NO AMEX. All transactions will incur a 2.00% transaction fee.
Cancellations
If you cancel a minimum of 3 months prior to your arrival date, no fee will be charged.
If you cancel between 3 – 1 month of your arrival date, 50% of your total booking tariff will be charged as a cancellation fee.
If you cancel within 30 days prior to your arrival date, 100% of your total booking tariff will be charged as a cancellation fee.
Occupancy
At no time is the number of occupants to exceed the number booked. Failure to abide by this will result in a fee and eviction.
Noise
Excessive noise and functions including parties are not permitted. If a security company, police or management is called to investigate complaints of excessive noise or anti social behaviour the guests will incur a $250 call out fee. Guests are given one warning and if security, police or management is called a second time guests will be evicted immediately and will forfeit the full tariff and any security deposit. A second $250 call out fee will be charged as well.
FEES CHARGEABLE TO GUESTS ACCOUNT INCLUDE, AND ARE NOT LIMITED TO:
Smoking in rooms – $250.00 cleaning fee will be charged.
Room degradation (such as vomit, bodily wastes and excessive mess) $250 cleaning fee will be charged, plus any professional floor cleaning charges at cost.
Cost of repair or replacement for general damage or theft of Guesthouse property and any problem sufficient to result in a room being withdrawn from its availability to be let.
In extreme cases, criminal charges will be pursued.
Disruption to other guests - Management reserves the right to charge additional fees based on the merit of a case by case incident whereby the incident results in a loss of income to Bayhaven Lodge Guesthouse.
Spa Hours
Pool hours are strictly Between 9am and 9pm. This is for the comfort and consideration of our other guests.
Guests
Only registered guests are permitted on the Bayhaven Lodge Premises.
Smoking
There is to be no smoking indoors, under sheltered or common areas.
Servicing Rooms
As we are an eco minded property, room servicing will be instigated automatically only when booking exceeds 4 days. We are happy to honour a request of room servicing with bookings 4 days and under however this needs to be requested.
Indemnity
The owner and agents do not condone any unsafe, unruly, irresponsible or illegal behaviour or activities on the premises during your stay. The owner and agents accept no responsibility for any actions, incidents, loss, damage or injury sustained during your stay at the premises. The guests accepts and agrees that as a condition of their stay and use of facilities at the property that all guests indemnify and agree to keep indemnified the owner and agent against all liability whatsoever and howsoever arising including but no limited to any actions, incidents,loss or injury sustained during their stay on the property.
Children
No children under 12 are permitted to stay in the rooms. All children under 21 must be accompanied by an adult.
Pets
No pets are permitted on the property.
STRICTLY NO BUCKS, HENS, SCHOOLIES, WEDDINGS OR PARTIES .
By confirming your booking with Bayhaven Lodge, you have Agreed to abide by these terms and conditions.
Failure to comply with these terms and conditions will result in immediate eviction and loss of all monies paid to Bayhaven Lodge.
Privacy Policy
‘BAYHAVEN LODGE’ of 16 Shirley Street Byron Bay, New South Wales is committed to managing your personal information openly and transparently and to keeping your personal information safe. We will take all necessary measures to fulfil this commitment as outlined in our privacy statement below.
General
This Privacy Statement applies to and should be read in conjunction with the Terms and Conditions which are available on the Website. By viewing and using the Website you will be deemed to have agreed to the matters described in this Privacy Statement. Bayhaven Lodge is entitled, at its sole discretion, to amend, add or remove any part of this Privacy Statement at any time without notice. You should periodically review this Privacy Statement to ensure that you are up to date with any such amendments, additions or removals.
Collection of Personal Information
Bayhaven Lodge only collects information about you when you provide it to us.
Information sent by your web browser may be automatically collected. This information typically includes your domain name (ie the site after the @ in your e-mail address). It may also contain your user name (ie the name before the @ in your e-mail address). Other examples of information collected by our server include the internet protocol (IP) address used to connect your computer to the Internet, operating system and platform, the average time spent on the Website, pages viewed, information searched for, access time, websites visited before and other relevant statistics. The amount of information sent depends on the settings you have on your web browser.
Use and Disclosure of Personal Information. Your personal information may be used to;
1. collect payments and to administer your account;
2. provide you with updated or new information about our products and services;
3. develop existing and new products and services;
4. maintain and update our business infrastructure and systems; and
5. promote our and our suppliers’ other products and services to you provide products and services to you;
In providing our products and services or collecting and using your personal information, we may be required to disclose some of your personal information to third party organisations, including:
1. outsourced service providers;
2. our legal, accounting, financial or other professional advisors;
3. regulatory, government and other authorities as required by law; and
4. Our related organisations.
5. All information sent by your web browser will be used only to assist us for the purposes of providing an effective service on the Website. We may from time to time supply the owners or operators of third party websites from which it is possible to link to the Website with information relating to the number of users linking to the Website from such third party website. You will not personally be identifiable from this information.
6. Bayhaven Lodge may use the information that it automatically receives from your web browser to see which pages you visit within the Website, which website you visited before coming to ours, and where you go after you leave. Bayhaven Lodge can then develop statistics that are helpful in understanding how our visitors use the Website. We may use this information to measure the use of the Website and to administer and improve the Website. Once aggregated for statistical purposes, you will not be personally identified from this information. This statistical data is interpreted by Bayhaven Lodge in its continuing effort to present the Website content that visitors are seeking in a format they find most helpful.
Use of Cookies
Bayhaven Lodge may store some information on your computer such as cookies when you visit the Website. Cookies are pieces of information that a website transfers to the hard drive of a visitor’s computer for record-keeping purposes. This information facilitates your use of the Website. You can erase or choose to block this information from your computer if you want to. Erasing or blocking such information may limit the range of features available to you on the Website.
Security
Bayhaven Lodge will take reasonable steps to ensure the security of any information you provide to us.
We will take reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for any purpose for which the information may be used or disclosed.
Links to Other Sites
You may be able to access other sites external to the Website by clicking on links that have been provided throughout the Website. Bayhaven Lodge is not responsible for the privacy policies and practices of other websites. As these sites are not part of Bayhaven Lodge, you will need to contact the organisation that administers the site directly to obtain information about their privacy statement.
Contacting Us
You have the right to access personal information we hold about you subject to the restrictions provided by law. We aim to keep our information about you as accurate as possible. If you are concerned about our use of your personal information, or if you would like to review or change the information you have supplied us with, please contact us. We reserve the right to charge a reasonable fee for access to this information.
Further Information
You may obtain further information regarding privacy issues in Australia by visiting the Australian Federal Privacy Commissioner’s website at www.privacy.gov.au.